Orders:
1. How do I place an order?
You can place an order directly through our website by browsing your favorite categories, selecting products, and checking out securely.
2. Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to assist. Please contact us immediately at 0800 772 3538.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this to track your parcel in real-time.
4. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your address, and receive special offers.
Shipping & Returns:
1. Do you offer delivery across the UK?
Yes, we offer nationwide delivery across the UK from our store in Greater Manchester.
2. How long does delivery take?
Standard shipping typically takes 3–5 business days. During high-demand periods, slight delays may occur.
3. How much does shipping cost?
Shipping charges are calculated at checkout based on your location and order size.
4. What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and with tags intact.
5. How do I initiate a return or exchange?
To request a return or exchange, please contact our support team or visit the Returns section of our website.
Payment:
1. What payment methods do you accept?
We accept the following payment methods:
Visa
Mastercard
Maestro
American Express
Secure online payment gateways
2. Is it safe to shop on your website?
Yes, our website is SSL secured and all payment transactions are encrypted for your protection.
3. Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD. All orders must be prepaid via our secure checkout process.
Contact:
2. What are your store hours?
Our store hours may vary. Please check our website or contact us at 0800 772 3538 for updated timings.
3. How can I contact customer support?
You can reach us at:
📞 0800 772 3538
Or use the contact form on our Contact Us page.